COMPLAINT PROCEDURE

Last Updated: January 20, 2010

REPORTING OF COMPLAINTS:

Articles - All complaints relating to articles should be sent to complaints@track.com; with a copy sent via mail to: The Complaints Officer, Track.com, 101 Eisenhower Parkway, Suite 300, Roseland, NY 07068.

Comments - Complaints relating to a posted comment can be raised on-line by selecting the "report abuse" tag on the offending comment, and entering the reason for the concern, as well as your contact information.

Complaints must contain your name, organization name (if any), address, phone number and e-mail address. Complaints that are received without legitimate contact information will not be acted upon.

COMPLAINTS REVIEW PROCESS:

The Complaints Officer will review all complaints. Anonymous complaints will not be considered. Articles and comments deemed inappropriate, in the sole discretion of the Complaint Officer will be referred to Track.com's Editorial Board.

If the Editorial Board deems, in its sole and absolute discretion, that the complaint raises a valid concern then the article and/or comment will be removed from the Site by the Complaint Officer pending resolution of the complaint.

POSTING OF COMPLAINTS:

Any complaint received might be posted along side the offending article so that the public might have the opportunity to consider the complaint and its source; complaints threatening legal action will be treated similarly.